about

When I moved to Chicago, I worked in content — first in the legal field, then at a construction due diligence firm.

But when the 2008 financial crisis hit, I took it as a signal to go back to school, and I earned my MS in Information Architecture from IIT. That foundation — understanding how information is structured, accessed, and experienced — has shaped everything I've done since.

Out of grad school, I worked as a usability and design consultant, then joined Britannica.It was at Britannica that the work got real for me.

While rebuilding Britannica School, I spent weeks embedded in classrooms in Chicago and across the country. In a fourth-grade classroom on the South Side, I noticed a little girl being teased by classmates because the UI she needed signaled to everyone around her that she was behind.

That observation became a product feature — a simple level-switching mechanism that let students access different reading levels without any visible change to the interface. It shipped, it sold, and it was the only institutional tool doing it at the time.

That experience gave me a philosophy I've carried ever since: the insights that actually move products forward don't live in dashboards. They live in the moments people don't think to mention. My job is to get close enough to find them — and to build the teams and systems that can act on what they reveal.

Since, I've built and led UX design and research functions from the ground up at six organizations. I'm drawn to founding moments — the messy, generative work of establishing how a team thinks about customers and uses that thinking to shape products.

Outside of work, I listen to a lot of house music and spend time with my family and dog.